Shipping Policy

Last Updated: January 2025

Thank you for shopping with Lightzart! We strive to provide a seamless shopping experience and timely delivery of your lighting products. Please read our Shipping Policy carefully to understand our shipping procedures, timelines, and terms.

1. Shipping Coverage

Currently, Lightzart only delivers products within Tamil Nadu. We do not offer international or out-of-state shipping at this time.

2. Shipping Costs

• Shipping is free for all orders placed on our website within Tamil Nadu.
• There are no hidden or additional shipping charges.

3. Order Processing Time

• Once your order is placed, we aim to process and ship your items within 2-3 business days.
• Orders are processed on weekdays (Monday to Friday) and not on weekends or public holidays.
• Please note that order processing times may vary depending on the product availability or volume of orders.

4. Delivery Time

• Delivery times typically range from 3 to 7 business days, depending on your location within Tamil Nadu.
• While we strive to ensure timely delivery, please note that delivery times may be affected by factors such as weather conditions, third-party courier delays, or other unforeseen circumstances.

5. Shipping Partners

We partner with reliable third-party courier services to deliver your products. The specific courier service used for your order will be selected based on your location.

6. Tracking Your Order

Once your order is shipped, you will receive an email with your tracking number. You can use this number to track the status of your delivery on the courier's website.

7. Address Accuracy

• Please ensure that the shipping address you provide during checkout is accurate and complete to avoid delays.
• Lightzart is not responsible for delays or delivery issues resulting from incorrect or incomplete shipping addresses.

8. Failed Delivery

• If the courier is unable to deliver your order due to an incorrect address or other issues, you may be required to cover additional shipping charges to reschedule the delivery.
• If you are unavailable to receive your delivery, the courier may attempt re-delivery or leave a notice for you to arrange pickup.

9. Damaged or Defective Items

If you receive a product that is damaged or defective, please refer to our Return and Refund Policy for instructions on how to proceed. We will assess the issue and offer a replacement or repair for eligible items, with free shipping for replacements.

10. Shipping Restrictions

• We currently do not ship to P.O. Boxes, military addresses, or international locations.
• Some products may be subject to delivery restrictions depending on their size or nature. In such cases, we will notify you before processing your order.

11. Contact Us

If you have any questions or concerns regarding shipping or your order, feel free to contact our customer service team:

• Email: lightzartoffice@gmail.com
• Phone: +91 94433 53704

We’re here to assist you and ensure that your experience with Lightzart is smooth and enjoyable!